J.D. Power: Kaiser’s MA plan ranked highest in customer satisfaction
The industry average of customer satisfaction reached 809 on a 1,000-point scale in 2022, up three points from 2021 and up 15 points over the last five years.
Kaiser sees Q2 net income more than double to $4.5B
For the quarter ending on June 30, when many health systems face a rising number of Covid-19 cases, the Kaiser Foundation Health Plan more than doubled its net income to $4.5 billion. The nonprofit managed care plans attributed the increase to reduced operating expenses and “market fluctuations.”
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The Healthcare Payments Industry Faces a Perception Challenge
Healthcare payments are no longer about transactions. It’s about controlling the revenue cycle. And increasingly, that control is not sitting with ISOs.